Centre d’appels Standard Chartered Indonesia 24 Jam
This 24-hour Standard Chartered Indonesia call center is indeed very necessary for consumers, especially those with debit or credit cards. Indeed, many customers or consumers encounter problems during transactions. So the role of this call center service is needed to help solve problems.
Especially during the coronavirus pandemic season, many people have to stay home and avoid crowds. For this reason, all services related to complaints or complaints related to Standard Chartered cards will be carried out online.
In addition, you can contact the call center service so that any complaints or complaints can be resolved immediately. So you don’t need to go to a Standard Chartered branch to find a solution to the obstacles you face. Now, the standard authorized call center can help you overcome these obstacles.
Thus, you can return to the use of standard chartered products that have problems simply by contacting the information service center provided by the company. In addition, you also remain safe from the threat of the COVID-19 virus, as all services are now digital.
List of complaints that can be resolved by the Standard Chartered Indonesia call center 24 hours a day
Since the coronavirus outbreak hit Indonesia, several large companies, including Standard Chartered, have optimized the role of call centers to respond to all the complaints and obstacles faced by consumers. Thus, customers do not need to come to the office to deal with all the obstacles to the use of banking services.
Because call center services will help customers overcome the problems encountered. Generally, the complaints suffered by these customers are not too fatal. Therefore, here is a list of complaints that can still be handled by Standard Chartered Indonesia’s call center. Among them are the following:
- ATM card swallowed in the machine
If the ATM card is swallowed into the machine, you don’t need to panic. Simply contact the Standard Chartered Indonesia 24-hour call center which is waiting to help you. Then tell me if your ATM card is swallowed.
All you have to do is go to the nearest branch to get a replacement ATM card. The condition is that you only have to bring your identity card or passport.
- ATM card replacement due to loss and damage
If you want to replace the old ATM with a new one, it is advisable to contact the call center immediately. Next, mention your ATM number. Then, please pick up a new ATM card at the nearest branch.
If the ATM card is lost, you must bring a letter of loss issued by the police department. You must also bring your ID/passport card and booklet. After being declared valid, you get a replacement ATM card.
- Unable to complete a transaction
If your balance is deducted but the transaction is declared a failure, you are advised to contact Standard Chartered Indonesia Call Center Service immediately 24 hours a day.
The goal is for you to get accurate information about the causes of transaction failure. Remember that when you contact this call center, you must attach a transaction slip (if applicable), time, date, place of the transaction, as well as the account number and ATM card number.
Estimated time required to process customer complaints
After contacting Standard Chartered Bank’s call centre to report any issues or complaints in the transaction, the bank will take the necessary action.
For the replacement of a new Standard Chartered Indonesia ATM card, it takes about 14 working days. In addition, replacing the Bersama or Prima ATM also requires a processing time of approximately 14 business days from the time you contact the Standard Chartered Indonesia call center service 24 hours a day.
After contacting the call center service, you will receive an SMS notification regarding the submitted complaint. And if the process of creating a new card is complete, you also receive an SMS notification about the collection of a new ATM card.
For the replacement of a new Standard Chartered ATM DE card abroad, it takes at least 60 working days after contacting the Standard Chartered Indonesia call center 24 hours a day. The process is also almost the same in terms of working time on replacing a MasterCard Network ATM card.
It is therefore a good idea for consumers to keep ATM cards issued by standard chartered banks. Because replacing this new card takes a long time, between 14 days and 60 days (depending on the type of ATM card owned by the consumer).
List of authorized standard call centers in Indonesia that handle consumer complaints 24 hours a day
Standard Chartered Bank is a multinational corporation. Thus, the company provides a wide variety of call center services. There are 2 lists of Standard Chartered Indonesia call centers active 24 hours a day to respond to consumer complaints. First, an interactive phone call center.
This call center is used by consumers on average to report problems. Because, by using this interactive phone, consumers can submit complaints directly. Then, consumers also get responses from call center agents without long lags.
It’s just that, you have to pay a fee to contact the Standard Chartered Indonesia call center via an interactive phone service. If your credit runs out, the call will be interrupted halfway. Therefore, make sure you have a sufficient credit balance when you contact Standard Chartered’s call center service.
Secondly, you can use the call center option from social media. To reach millennials, Standard Chartered has alerted call center agents to respond to all complaints and complaints submitted by consumers via social media such as Instagram, Twitter or Facebook.
This way, you can save expenses as there are no fees when you contact the Standard Chartered Indonesia call center 24 hours a day . It’s just that agents take longer than through an interactive phone line to respond to complaints or complaints through social media.
Therefore, it is advisable to contact the interactive telephone service if there are any important and urgent complaints. If you would like to ask questions or follow up on complaints, you can contact the Standard Chartered call centre via social media.
How to contact the Standard Chartered Indonesia Bank call centre
If you want to contact the call center service of Bank Standard Chartered Indonesia, the method is very simple. It should be noted that there are two methods to contact the call center via an interactive telephone service. First of all, you can contact via a mobile phone connection at 68000.
For those of you who use landlines, there are 5 Standard Chartered Indonesia call centers open 24 hours a day that are ready to serve depending on your home. It is recorded that there are 5 call centers, each spread across several major cities, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988) and Bandung (022-4219688).
You can also send a personal email email to submit complaints or complaints to id.contactcentre@sc.com address. You can also contact the call center via social media at Standard Chartered Indonesia (Facebook) or StanCart (Twitter).
As one of the multinational banks in Indonesia, Standard Chartered certainly provides call center services to respond to all customer complaints and complaints. With this service, customers can immediately solve problems or problems without the need to go to the nearest branch. Therefore, please choose one of the Standard Chartered Indonesia call centers 24 hours a day depending on the urgency of the obstacles you encounter.