New Telkomsel call center to improve the quality of service
The presence of a new Telkomsel call center, namely Caroline or an online customer service, is very welcome for users. This is not surprising, because the services provided can indeed make consumers. One form of services provided is non-stop for 24 hours.
These services really make users feel safe and comfortable. As no, users can file all the complaints and problems without limiting themselves to time. Consumers have the flexibility to submit complaints without fear of working outside working hours. There is no doubt that call centers play a decisive role for loyal customers of the company.
Not only as a forum to satisfy customer complaints, the call center also plays an important role in providing education and valid information from the company. As a result, users do not need to re-check various sources to obtain the correctness of the information. In addition, it is also an opportunity to increase sales with attractive offers for companies.
Telkomsel call center for loyal customers
Prior to telkomsel’s new call center policy, exactly until August 2017, Telkomsel customers were able to contact the number 155 for service centers. In order to use the service number 155, a penny is not charged, nor a fee is not paid.
The absence of taxes or fees really makes consumers happy. Users do not need to prepare a special budget to use the service. Consumers are free to lodge complaints or request information related to the product.
This was revealed by the CEO of Telkomsel’s customer service management department that telkomsel’s new call center plays a very important role not only as a division that deals with customer complaints and complaints. But also as a counterweight to the latest products that have been introduced to the market.
That is, when there is a product that has been launched on the market, but it turns out that there are still obstacles or even unprepared, the role of the call center officer in the provision of education and services becomes very important. So that its existence could not be enshrined in the enterprise.
The department is very important in supporting other departments, such as marketing or sales. After marketing or sales offer products to consumers, the call center plays an important role in making complaints, barriers, and complaints related to products offered by marketing or sales.
How to contact the new Telkomsel call center
To contact the new Telkomsel call center, of course, it is different from the previous one. Especially for call center contacts until August 2017 or about four years ago. For Telkomsel customers, both sympathetic and as card users, if you want to contact the call center, you can go to the number 188.
Changing the customer service number from 155 to 188 has certainly become the policy of the company. To contact the call center number 188 and contact the customer service officer, of course, you are subject to a very friendly charge in your pocket, which is Rp. 300 for one call. Of course, tariffs are very cheap.
You do not need to prepare a large credit. If you have only 5,000 5,000 credits, you can already use the service within the time limit, which means it is necessary. So there’s no need to worry about losing a lot of credit.
Caroline, a new and complex Telkomsel call center
Telkomsel’s new call center is Caroline. Caroline is an acronym for online customer service. As an integrated service for all Telkomsel customers, Caroline provides satisfactory service. Namely, the service for 24 hours non-stop. Carolina has also spread throughout the major cities and will certainly expand its reach, given that the number of Telkomsel customers is also very large.
Based on telkomsel data, they revealed that Caroline receives a lot of calls every month. That’s about 1.4 million subscribers. Fantastic numbers are not something surprising. It is considered comparable with the number of telkomsel users with its spread in different cities and regions.
Of the approximately 1.4 million users, according to statistics, more than 90 percent of existing calls can be connected directly to a customer service officer very quickly. This is less than 15 seconds. The team of the customer service officer does not need to doubt the basic capabilities of the company’s products.
In order to provide the best services, Telkomsel not only provides an understanding of the company’s products, but also the culture of the area. Understanding the local culture is the key to providing services to customers. So to treat or treat consumers with a certain and different culture is not difficult for Carolina officials.
It is because of this that users from different regions get the best service. Consumers also feel comfortable, although their cultural background is different from that of officials. Because Officer Caroline is able to adapt and has the best adaptability.
Caroline’s contact numbers are different for customers. Suitable for domestic and foreign Telkomsel card customers for cooperating merchants. You can search for official information on the telkomsel website to get the correct contact number and contact it.
Customer relationship management, good customer relationship management system
Caroline has a new Telkomsel call center system, namely customer relationship management. The importance of the system for the organization of the enterprise is undeniable. The management system helps to manage relations with customers and companies well. Starting from recording and collecting data to recording sales activities.
The advantage of the CRM system is that all forms of interaction and communication with customers can be monitored both from various platforms in a very optimal way. Through various platforms and services. Whether it’s on the phone or conversations. Consumer data is certainly an important point, of course, companies will keep it a secret. Telkomsel can manage all forms of communication that have occurred.
For example, the customer service team and customers communicated. However, the customer service team does not serve consumers happily, so the company can monitor the performance of employees and use it to improve. An example of the root of the problem is that the customer service team is not used to managing customers, the company will look for solutions.
The solution used by the company is to improve abilities or training. However, if the customer service team really has the opportunity, it’s just that they do not perform the service procedures correctly or according to the SOP, then such behavior can be a step for the company to make a decision on the policy.
CRM or customer relationship management with the integration system service certainly includes users’ personal information. Such as phone number, name, address of residence, and so on. The system can collect not only those customer issuance data. So that the customer service team can see the dataset as a step to provide the best services.
When a user contacts a team of customer service officers, he will be able to respond. The answer given is, of course, in a short time and accurate, based on the available database. The data is really very important. Of course, the company will guarantee this. Therefore, you no longer have to hesitate to use the new Telkomsel call center service.